Managing Errors and Omissions

Consumer and Commercial Sales Checklist

Ensure that all your new business sales meet the regulatory requirements

Consumer Renewal Checklist

Ensure that all your consumer renewal meet the regulatory requirements

Commercial Renewal Checklist

Ensure that all your commercial renewal meet the regulatory requirements

New Business File Audit

Quality Monitoring, ensure that your staff are selling compliantly and in accordance with regulation and your procedures

Renewal File Audit

Quality Monitoring, ensure that staff are following a complaint renewal process

File Audit Flow Chart

Helps you understand the Quality Monitoring Process and Timeframe

Complaints Handling Flowchart

Understand the complaints handling process and regulatory timeframes