Category: COVID-19

Monday 19 October 2020 RSA’s top tips to succeeding with customers post-pandemic

As a result of your feedback during the recent Press Play sessions, RSA wanted to share their five principles to help you succeed in reaching a “bright, customer facing future” post-pandemic.

Thursday 8 October 2020 Allianz business update: FCA Test Case appeals process

An update from Allianz regarding the FCA Test Case appeals process.

Thursday 24 September 2020 Update on how RSA is managing service interactions

We have all faced some significant challenges over the last six months as the country has moved between office and home working. It’s fair to say, our Partner Insurers initially found this transition challenging, but it has been of paramount importance to us and them, that they provide the level of service we know you expect and need, as soon as they could.

Wednesday 16 September 2020 Folgate re-opens its offices

Folgate has recently re-opened its offices, following the COVID pandemic.

Thursday 3 September 2020 AXA PPP provide a suite of services for pandemic support

The healthcare insurance provider has unveiled tools, resources, and partnerships designed to help individual and business clients manage their health by virtual means, giving them access to the experts and guidance when in-person support is not feasible.

Thursday 13 August 2020 Insurer insight: can you ‘pandemic-proof’ the insurance industry?

The question is, can you ‘pandemic-proof’ the industry and what measures can be put in place to better protect the public going forward? We spoke to some of some of our Strategic Insurer Partners to gain a better understanding.

Thursday 13 August 2020 Close Brothers update: ensuring the wellbeing of your customers

Close Brothers have implemented key changes as a result of updated guidance from the FCA to support customers experiencing financial difficulty as a result of COVID-19.

Thursday 13 August 2020 HR considerations for returning to work after the COVID-19 lockdown

Our HR consultancy team raise points of consideration beyond Health & Safety.