RSA launches new First Notification of Loss platform for property claims

20 January 2021

The team at RSA are excited to announce that they have launched an electronic First Notification of Loss (e-FNOL) platform, which allows brokers to now submit commercial property claims online.  

Eliminating the issues that can sometimes come from the traditional contact methods, the platform’s user-friendly design makes it clear what information is required from brokers and customers when notifying RSA of a new claim. 

This single interaction can provide the level of detail RSA’s expert claims handlers need to make an informed decision on next steps, improving the triaging of commercial property claims and, in most cases, completely removing the need to chase additional information.

What are the benefits?

  • Quick and easy – e-FNOL is designed to make reporting a claim simple and comprehensive
  • Efficient and effective – the tailored online journey provides RSA claims experts with everything they need to make a decision
  • Greater clarity – Clear questioning avoids ambiguity and the need for additional information at first notification
  • Self-service – Brokers can allow their customers to submit smaller claims directly, without the losing control of the claim.


How do I use e-FNOL?

e-FNOL can be used for all commercial property claims (businesses, shops and let properties), which involve the following perils:

  • Weather
  • Theft
  • Accidental Damage
  • Water.

Once RSA has been notified of claims through the e-FNOL platform, and any necessary documents have been uploaded, you will receive a PDF copy of the claim form for your records and confirmation that the details have been successfully submitted.

Click here to access the e-FNOL platform

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