RSA: Your COVID-19 update

18 January 2021

While we are in the third lockdown, we continue to have conversations with our Strategic Insurer Partners. As your Network, we wanted to share the below message from RSA with you:

As we begin a new year, another lockdown wasn’t quite what we’d hoped for. However, with some experience under the belt from last year and the coronavirus vaccine roll-out underway, we hope that our lives will feel a little less disrupted this time around.

Keeping our customers and colleagues safe continues to be of the upmost importance to us. We are committed to supporting you and your customers and you can be reassured that we will continue to update you with the latest news and advice from RSA.

Your questions answered 

We have updated our FAQs in view of the recent extension of COVID restrictions in the UK to provide you with as much clarity as possible and help you support your customers. You will find specific new information on unoccupied premises and warranties, risk consulting and more. View here

Premises closed as a consequence of lockdown

For buildings or business premises that have been closed due to the latest national lockdowns imposed in Wales, England, Scotland and Northern Ireland and where the business has been required to stop trading by the local authority or by the Government the following applies:

For a period of up to 60 days from the commencement date of the relevant lockdown, RSA will not apply certain restrictions in cover that usually apply as standard in RSA policies for unoccupied properties.

Customers will be expected to take the following measures when closing their building or premises:

  • Shut off water supplies at the point that such supplies enter the building or premises and drain all water and heating systems
  • Secure and fasten all door and window locks and ensure that all security alarms and intruder detection or monitoring systems are operative
  • Regularly inspect any closed building or premises (where this is allowed under the relevant rules and restrictions as a permitted work undertaken away from their home

We have also put together some general property guidance to assist further.


We understand that in these exceptional times you or your customer may experience financial difficulties which would impact your ability to make payment to RSA for any monies due. Under such circumstances, we may be able to offer a one month payment holiday to help support you and your customers.

  • If you have a direct debit with RSA, please email brokerqueries@uk.rsagroup.comto discuss your situation
  • If you have a PCL arrangement, please contact Premium Credit directly

Maintaining our service

We are currently re-evaluating the impact of the latest national lockdown restrictions across our teams. Our Regional and London Market trading teams have been successfully maintaining a normal trading service from home for some time now. We will continue to manage and prioritise enquiries in a way that ensures that we focus our time most effectively for the benefit of you and your customers.

Our SME e-trading team will continue to maintain Live Chat response as a priority, with post service potentially moving to three-day response on average.

Risk Management fieldwork

Fieldwork is suspended with immediate effect and visits already scheduled will be cancelled, rescheduled or converted to Remote Risk Assessments (RRA) in due course. We have updated our FAQ’s with further details and guidance to help support your customers.

We’ll continue to work hard to minimise any disruption and evolve our guidance as required. We promise to keep you updated.

Once again, thank you for your ongoing support as we work together to manage this lockdown, and please don’t hesitate to get in touch with your RSA representative if you would like to talk any of the above through.

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