An update from RSA on COVID-19

17 April 2020

In order to support Compass members with staying up to date with the latest COVID-19 updates, we remain in constant communication with our Insurer Partners. Please find the latest update from RSA below. 

You have hopefully received another email from RSA regarding updates and advice to help you continue to support your customers. I wanted to reassure you that we are working hard to review and address any queries you may have and understand the need to give your customers the information they require at this time. I’ve included a summary below in case you missed it, in particular an update on cover for business equipment that has moved premises – I hope you find this helpful.

Once again, thank for your ongoing support as we work together to manage this unprecedented situation, and please don’t hesitate to get in touch if you would like to talk any of the below through.

Payment support

We understand that in these unprecedented times you or your customer may experience financial difficulties which would impact your ability to make payment to RSA for any monies due. Under such circumstances, we may be able to offer a 1 month payment holiday to help support you and your customers.

– If you have a direct debit with RSA, please email COVID.brokerqueries@uk.rsagroup.com to discuss your situation

– If you have a PCL arrangement, please contact Premium Credit directly.

Changes to account payments

Looking after our staff and equipping them with the right tools and processes to work from home is of the utmost importance important to us. Therefore, with immediate effect, we will no longer be able to accept a cheque in settlement of your monthly account. Please ensure you settle your account via electronic payment using the following details. This must include your agency number in order to identify the payment. 

Sort code: 40-02-50     Account number: 41407023

For submission of accompanying statements, if you have any questions or are unable to pay by electronic transfer, please email the following address as soon as possible my.experience@uk.rsagroup.com.

Your questions answered

We have made a few updates to our FAQs to help you support your customers. You will find important information on Business Interruption cover in policies, unoccupied property advice, cover for business equipment that has changed premises and more.

View here >

Contacting RSA

We know there are lots of questions being generated by COVID-19 and we’re hoping our FAQ page will answer your queries. If you’re unable to find what you need and still need to discuss a customer’s policy where you think a relevant extension may apply, please email our new dedicated mailbox at COVID.brokerqueries@uk.rsagroup.com.

If you need to submit a claim, you can find instructions and contact details on our Claims page.

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